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What Does Your Website Say About You?

dynamic_screenshotAs an eye care professional, you understand the role that first impressions can make on your clients. And that extends beyond your physical location, as most people are now finding businesses via their computers and mobile devices.

So what kind of first impression does your website make?

Considering that eye wear has become intertwined with fashion, clients are increasingly looking for elegance, style, and aesthetics. This is exactly what you want your website to portray to potential clients searching the internet for the services you provide.

If your website doesn’t immediately impart those things on the viewer, you are putting your business at a disadvantage. No matter how great your employees and services are, having a website that doesn’t reflect the same quality means you are losing the battle of the first impression. If your website doesn’t immediately evoke a sense of elegance and high quality, potential clients will likely seek out one that does.

Unfortunately, most eye care professionals are far too busy or lack the design skills to transform their website into something beautiful and eye-catching (like the frames you provide your clients with!).

That’s where Doctor Multimedia comes in. We offer the most elegantly designed websites in the industry, which also provide powerful functionality for your clients and your administration.

We would be happy to speak with you today and solve any and all problems you might be experiencing with your website. Call us today at 1-800-679-0197 for a free consultation.

The Value of a Powerful Social Media Solution

This kitten was removed from within a pet owner's car
This kitten was removed from within a car with help from social media.

Social media is about more than just likes, shares, and page views. There are real world implications of having a truly powerful social media solution like Doctor Multimedia provides.

Take this example of a Doctor Multimedia client who was contacted via facebook after closing. A pet owner in their community encountered a cat that crawled inside the dashboard of her car.

While still at a parking lot, this pet owner contacted the local animal hospital via facebook asking for help with the situation. Within minutes, the Doctor Multimedia Facebook team not only responded and alerted the hospital, but was also able to get the pet owner in touch with a local fire department so that the cat could be safely extracted.

Fortunately, the fire department was able to remove the cat unharmed.

Keep in mind that all of this happened while the hospital was closed and no employees were available. Yet Doctor Multimedia’s social media team was able to communicate with the pet owner, creating a hospital-client relationship while also potentially saving a cat’s life.

Can your social media do the same for your hospital? Contact us today at 1-800-605-6987 to learn more about how Doctor Multimedia can help you.

Does Your Hospital Blog?

swiss-shepherd-dog-354526 620x400Blogging is one of the most effective tools your hospital can use to grow your online presence. Unfortunately, most animal health professionals simply don’t have the time to create blog content with all of their clinic responsibilities.

That’s where Doctor Multimedia comes in. We provide blogging services for veterinarians that educate and engage their clients. We can provide a broad range of topics that your clients will enjoy, but will also help your hospital’s presence in the search rankings.

Call us at 1-800-605-6987 today to learn more about our blogging services and for a free consultation. Take a look at one of our blogs below:

At Home Dental Care For Dogs and Cats Between Vet Visits

​One of the best things that a pet owner can do to prevent oral diseases in their dogs and cats is to provide regular in-home care between vet visits. Simply put, dogs and cats that receive regular dental care at home rarely have problems once they go to the vet. Brushing of dog’s or cat’s teeth, gums, and tongue takes only a few minutes each day. It’s a small investment that has returns of health and lower veterinarian bills.

Periodontal disease is an infection of the gums due to plaque buildup. When a dog or cat eats their food, especially wet food, a film of bacteria tends to propagate along the gum line. This bacteria attaches to the teeth, hardening over time. The bacteria die and calcify, creating a hard substance called tartar. Just like human plaque, this buildup can accumulate, leading to bad breath, discolored gum lines, as well as threatening the health of the actual teeth. If left to spread, the plaque can cause feline or canine gingivitis, an inflammation of the gums. This is when a vet comes in and professionally cleans the teeth, in the hopes of managing any infection. Sometimes an infection occurs around the base of a tooth, requiring surgery or the removal of teeth. In advanced stages of periodontal disease, the tissue around the teeth, and the sockets are exposed. At this stage, your pet will typically be in excruciating pain as the tooth becomes uncomfortable and loose.

​It is recommended that your veterinarian evaluates your growing puppy’s and kitten’s teeth on a regular basis to circumvent any problems when it comes to baby teeth, the formation of extra teeth, or the possibility of missing teeth altogether, which is an occurrence with certain breeds. Once your cat and dog are well into their adult years, your veterinarian should check for developmental problems and the accumulation of plaque buildup. Most of these examinations are done while the cat and dog are awake, but more strenuous examinations may require temporary anesthesia to sedate the animal.

What You Can Do As a Dog and Cat Owner
Brush your dog’s or cat’s teeth on a regular basis. It is recommended that you start brushing your pet’s teeth at a young age, so they can become accustomed to the sensation. Even though the biofilm on the teeth may not be visible at first, like the telltale signs of yellow plaque, biofilm still has a distinct smell to it. Use a small toothbrush that is designed for your pet’s mouth. Sometimes a human toothbrush may be too rough on a dog or cat’s oral cavity, but many have found success in using a small toothbrush with soft bristles, usually those designed for children. You can also offer a toy or treat on a regular basis to reduce the chance of plaque buildup. Certain toys encourage “mouthing,” with teeth being brushed by the physical action of the tooth rubbing against a toy. Some dog treats help scrape off existing plaque, as well as massage the gums.

Do not use human toothpaste under any circumstance on your cat or dog. The chemicals in human toothpaste aren’t agreeable to the biodiversity in your pet’s mouth, exasperating the problem of bad breath. Also certain ingredients in toothpaste can cause an allergic reaction or death. Human toothpaste is simply too abrasive for most animals. Special dog formulated and cat formulated toothpaste aid in the removal of bacteria while freshening the breath. There are also tongue scrapers designed for your pets – however, it is recommended that you allow your veterinarian to take care of removing active plaque on the tooth and gumline. Tongue scrapers are designed to scrape the plaque buildup on the gum line, however, it can potentially puncture your pet’s gum line, especially if they are particularly feisty.

Make sure to always offer fresh water every day. Bacteria thrives in moist and wet conditions, making your pet’s water bowl the perfect breeding ground. There are certain solutions that you can also put into the water to help freshen your pet’s breath, however, your dog or cat may not agree with its taste. Gum health for dogs at home tends to be a bit easier to manage, since most dogs like to naturally chew on things. Dental toys and treats can help alleviate chronic problems as a dog chews on them all day.

For a quick cleanup, you can use pads or wipes to cleanse the gum line. This is particularly effective for feisty cats who may not want to stay put during a complete toothbrushing session. Wiping their teeth and gum line will remove food particles that can worsen biofilm and plaque buildup. Most of these gauze and pads are fixed on your finger, allowing you to easily wipe the gum line.

Remember to introduce toothbrushing to your pet slowly, especially if you haven’t introduced toothbrushing to them at an early age. The key is to be slow, consistent, and increase toothbrushing sessions by small increments. At first you may only be able to swipe a couple of teeth before your dog or cat become tiresome, but after time they will be open to it, even enjoying the toothbrushing sensation.

Veterinarians Beware! Domain Name Scam

slideVeterinarians and practice managers should be aware of a scam that is targeting many businesses, including animal hospitals. You may have received a notification in the mail informing you that your website domain name is expired and needs renewing from a company named iDNS (Internet Domain Name Services). The notification may seem like it is coming from your current domain provider, reminding you to make a payment to renew your service.

However, this notification actually transfers ownership of the domain name to iDNS, at which point they begin to charge you higher rates. The wording of the notification can be confusing to people, potentially misleading them into believing they are making a payment to their current domain provider when they are actually switching to a new provider.

If you receive one of these notifications, you can ignore it. Typically your domain name provider will communicate with you via email rather than the postal service. If you have any questions about your domain name, contact your registrar directly.

Make a Good First Impression

banner-image1-225x300That’s pretty good advice for any industry, and it applies just the same to veterinarians. You want your front desk and reception staff to welcome clients in a professional and friendly manner, so why aren’t the same principles applied to your clinic’s online presence? Many potential new clients are finding your veterinary hospital online, are you making a good first impression?

One thing you can do is make sure you have quality cover photos and profile pictures for all your social media pages, one of the most common ways for a new client to find a hospital. If your hospital’s social media pages appear unprofessional, what are potential clients to think about your services?

A cover photo or profile picture can be so much more than just a first impression too. Use that internet “real estate” to inform clients about essential information: where you are located, how to contact you, etc. You can even use this space to promote specials or anything else relevant to your clients and their pets!

Here are a few good examples of social media graphics done correctly for veterinarians. If you want to know how Doctor Multimedia can help your clinic dominate the realm of social media, contact us at 1-800-605-6987 or email info@doctormultimedia.com.

 

San Juan Veterinary Hospital

Carolina Forest Animal Clinic

Animal House Veterinary Center

Grand Montecito Animal Hospital

Online Reviews Stressing You Out?

powerfullIt happens to every veterinary clinic at some point. A client will have a negative experience and will then take to the internet to voice their opinions, often in an angry tone.

Those reviews don’t often tell the whole story, but they are still damaging to your online reputation. New clients can be lost because of what is written about your animal hospital online, and that’s something that all veterinary health professionals need to take seriously.

Unfortunately, the world of online reviews is often overwhelming and difficult to navigate. Who has the time to keep up with Yelp, Google, Facebook, and all the other places reviews might be posted? Chances are no one at your clinic has that kind of free time on their hands.

That’s why Doctor Multimedia offers a complete review tracking solution. We enable you to receive email notifications when a review of your clinic is posted on any of over 50 different review sites. Not only do you see your reviews before anyone else, you can respond to them immediately instead of letting bad reviews go unnoticed.

We also give you a macro view of your online reputation. A simple dashboard shows you insights on all of your veterinary hospital’s reviews across every review site, while also allowing you to directly interact with reviews and members on those websites. You can find out where your reviews are coming from, track them over time, and even learn what your aggregate reputation score is to see where your clinic’s online reputation ranks.

It’s our goal to give veterinarians the tools and insights that put you in control of your online reputation. With the way internet review websites are evolving, this is something that every veterinarian could use.

Want to learn more about our review tracking program? Contact us today at 1-800-605-6987.

Dominate Your Online Reviews

review
The internet affords veterinarians with a host of tools to help grow their animal clinics, in ways that weren’t possible 10 or even 5 years ago. Unfortunately, with that technology comes some downsides, most often experienced in the world of online reviews.

Anyone in the world can leave an online review that says anything they want. That is a dangerous power when yielded by a disgruntled client, former employee, or competitor. So many veterinary hospitals have been damaged by those types of reviews when potential new clients research them online. From their perspective, everything that is posted on a review website is viewed with legitimacy, even though we know there are often two sides to every story. So you can see how a bad review can be tantamount to lost business.

clientsThat’s why it’s critical that your hospital is aware of and responding to the reviews that are posted about you. Negative reviews can stay on sites for a long time, and they can show up when potential clients google your name.

But how can you possibly manage all your reviews across all the review websites on the internet? There are very few animal health professionals with that kind of free time. That’s where Doctor Multimedia comes in.

Our Review Tracker changes the game for veterinary clinics that need help with their online reviews. Our easy to use dashboard allows you to view and respond to ALL your reviews across the major review websites! And you even get alerted when new reviews are posted so that you can stay ahead of the game.

If you’ve had problems with online reviews, Doctor Multimedia is your solution. We pride ourselves in offering the most cutting edge, effective internet tools to help grow your hospital’s business. Call us today at 1-800-605-6987 for a free consultation.

Your Veterinary Hospital Should Have a Blog

chartEvery veterinary hospital wants to show up at the top of the search results page, it’s one of the most common requests we get from our clients. There are a variety of ways to enhance your search results rankings, and one of the most important ones is blogging.

Blogging provides your website with content that is not only relevant to your clientele, but also improves your ability to capture searches from potential new clients.

Even more important, blogs allow you to use strategic keywords that are vital to your ranking on the search results pages. The use of keywords is one of the most effective ways to optimize your search engine profile.

But the major problem that animal clinics have is that they simply don’t have the time to create blog content consistently and creatively. Most animal health professionals are just too busy to blog effectively while managing all of their other responsibilities.

That’s where Doctor Multimedia comes in. We can provide your clinic with engaging blog content that not only draws your client’s interest, but improves your search engine ranking as well.

If you want to improve your hospital’s place on the search results, Doctor Multimedia’s blogging service is the solution to your problem. Give us a call today at 1-800-605-6987 for a free consultation.

Is Your Facebook Page Verified?

facebook-verifiedFacebook is a powerful tool to connect your veterinary clinic with your clientele 24 hours a day, 7 days a week. But with the vast number of pages on facebook, it can be hard for users to know which pages are the authentic, trusted businesses that they are looking for.

That is why facebook has started allowing local businesses to have a verified page in the same way that public figures and corporations do. Now users can quickly see whether the page they are on is the official page of the business.

This is particularly helpful if your veterinary clinic has multiple facebook pages, now you can ensure that your clients are finding and communicating with the right page.

If you have been on facebook you know that the social media platform is always updating and reinventing itself with new features and tools. Of course, these updates often happen faster than the average user can keep up with. That is why Doctor Multimedia stays on top of all the latest changes and updates to social media, and uses them to your hospital’s advantage.

Have more questions about your social media? Doctor Multimedia can help. Feel free to give us a call today at 1-800-605-6987, we’d be happy to speak with you.

Social Media that Grows Your Clinic

10382167_10203320845936995_8923396330588626590_nMost veterinary health professionals don’t understand the true power of social media. Leveraging social media to your clinic’s advantage is about much more than setting up a page on Facebook, it’s about knowing what to do with it.

Every veterinary hospital should be engaging their clients through their social media channels, but few of them are. Social media sites like Facebook, Twitter, and Pinterest allow us to dialogue with our clients in ways never possible before. With a few taps of your phone or laptop, a conversation can be started with any of your clients no matter where they are or what time it is.

Doctor Multimedia knows how to use social media to grow your practice. Engaging content that encourages client interaction is the lifeblood of any business’ social media, and that’s exactly what we seek to provide.

Take our “Selfie Contest” post for example, which simply asks followers to post pictures of themselves and their pets. The overwhelming response is not only a fun way for clients to interact with your hospital, it helps develop relationships and the community aspect of your clinic while promoting your business.

Click here to check out some of the selfies posted by our followers and call us today at 1-800-605-6987 if you want to talk about your hospital’s website, social media, and online presence.

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